Refund policy

Copper Roots Furniture Co.

 Return & Refund Policy

Last Updated: October 22, 2026 

At Copper Roots Furniture Co., we believe every piece of furniture should help make your house feel like home. We carefully select our furnishings and want you to feel confident shopping with us.

 If something isn’t quite right with your order, we’re here to help.

 

Furniture Returns & Refunds

Change-of-Mind Returns

 Due to the size, weight, and shipping requirements of our furniture, Copper Roots Furniture Co. does not accept returns or exchanges for change of mind, personal preference, incorrect size selection, or items no longer wanted.

Please review all product descriptions, dimensions, colors, and specifications carefully before placing your order.

Damaged, Defective, or Incorrect Items

 If your furniture arrives damaged, defective, or incorrect, please contact our customer service team promptly at

 copperrootsfurnitureco@gmail.com

Include your order number, photographs of the item and packaging, and a description of the issue.

We will review the concern and provide an appropriate resolution, which may include replacement parts, a replacement item, or a refund.

Customers will not be charged return shipping for confirmed damaged, defective, or incorrect merchandise when a return is required.

Your Consumer Rights

 Nothing in this policy limits any rights or remedies available under applicable consumer protection laws. 

 Return Shipping

 Return shipping arrangements must be approved by Copper Roots Furniture Co. before items are sent.

 Due to the size and weight of furniture, shipping fees may vary significantly.

Please do not send merchandise to an address printed on the original shipping label without first contacting us.

 Refund Processing

Once your return or refund request has been reviewed, we will notify you of our decision. If a return is required, instructions will be provided before the item is shipped.

Approved refunds will be issued to the original payment method within 10 business days of refund approval, unless applicable law requires an earlier refund.

 Your bank or payment provider may require additional time to reflect the credit.

If you have not received an approved refund, please contact our customer service team. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

Orders may be canceled before processing or shipment, depending on their fulfillment status.

Once an order has entered processing or has shipped, cancellation may no longer be possible. Eligible delivered orders may instead be handled under our return policy.

Contact Us

We’re happy to answer questions and assist with your order.

Copper Roots Furniture Co. Customer Service Email: copperrootsfurnitureco@gmail.com

 Please include your order number whenever contacting us about a return, refund, damaged item, or cancellation.

Thank you for choosing Copper Roots Furniture Co. We’re grateful to be part of making your home uniquely yours.

 This policy does not limit any rights provided by applicable consumer protection laws.